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Dear Parent,
A recent Consumer Reports
article showed that the Orbit Baby Infant Car Seat failed one
of their safety tests. These results were very surprising to
us. Because we make products for children, nothing is more
important to us than the safety and well being of children.
Orbit Baby has run extensive and
regular compliance testing in the same independent lab that Consumer
Reports uses, and every test has passed. When we were
notified about Consumer Reports’ results, we
immediately conducted more testing -- simulating their unique
test conditions – and every one of those tests also passed.
We also receive reports of real-life accidents from Orbit Baby
parents, and we have never had a report of a separation or
injury with an Orbit Baby car seat.
We are very concerned that Consumer
Reports did not follow our product instructions when they
conducted their testing. Any deviation from a safety product's
proper usage instructions can result in unpredictable testing
conditions, and we believe this is reflected in Consumer
Reports' inconsistent results. Our greatest concerns are that
they used a harness position that was too high for the size of
the dummy, and that they did not turn the Base’s knob to
engage the StrongArm™ self-tightening mechanism. It is
extremely important to follow all instructions with safety
products like car seats, both in testing and in the real
world. Consumer Reports strongly recommends that all
instructions be followed for safe car seat use, and we
encourage you to consult your product manual, watch our installation
videos, or read our FAQs.
We have pro-actively referred this
matter to the National Highway Traffic Safety Administration (NHTSA),
and will work with them on any further recommendations they
may have.
If you have any questions, we
encourage you to contact us directly at 1-877-672-2229, or
email us at support@orbitbaby.com.
Best,
Joseph, Bryan, and The Orbit Team
- Learn more about car seat safety:
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